Customer support specialist with German and English

The role:

• Respond to and resolve a wide variety of consumer queries by phone, chat or email; 
• Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
• Provides customers with advice and information regarding clients products and services, exceeding department productivity standards and quality customer care standards;
• Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
• Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
• Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
• Proactively provide support and assistance to colleagues and work together as a team.

• Has very good command of spoken German (level C1);
• Has very good command of spoken English (at least level B2);
• Experience in a contact center or customer facing role is beneficial;
• Can adapt quickly to changes in products, process and technology;
• Has proven track record of excellent attendance and time-keeping;
• Has good computer literacy.

• Competitive remuneration scheme;
• Working schedule: Monday – Friday 9:00 - 18:00;
• Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
• To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
• Opportunities for a long-term professional career;
• Entitlement to company internal training and development accordingly global standards;
• Work at home opportunity.